Winnebago Cooperative Telecom Association
Account Representative
The Account Representative is responsible for welcoming customers and visitors, answering phones, recommending new products and services to current and potential customers, gathering initial customer information and typing service orders to render services related to all accounts. Works with the customers to address the various account records and completes associated processes accordingly.
Duties and Responsibilities:
- Work directly with customers in person and by telephone for telecommunication service requests and provide general information to answer customer questions. Incorporate sales techniques when speaking with customers as well
- Gather information for service installs, changes and disconnect orders, and type into the computer service order system
- Closes sales by building rapport with potential account; explaining product and service capabilities
- Ability to handle a variety of duties while ensuring customer satisfaction remains high and office work continues to flow
- Expands sales in existing accounts by introducing new products and services
- Communicate and work cooperatively with all employees in a professional manner
- Answer customer questions on varying issues and work with unbillable reports
- Provide Level 1 product support as well as trouble-shooting
Qualifications and Requirements:
- High School diploma required
- At least one to two years of college education preferred
- Must have a general knowledge of computer operations, calculator and other office skills
- Job requires judgment and initiative to perform daily work that is assigned
- One to two years’ office work experience preferred
- Must be able to present self in a positive and professional image to customers and co-workers
- Courtesy and tact are required in working with all levels within and outside of the organization
- Valid driver’s license is required
Environmental Conditions, Equipment and Tools:
- Job requires frequent use of computer, telephone and various office equipment. Some lifting of equipment boxes
Please send resume and cover letter to employment@wctatel.com